Job Duties, Responsibilities, and Requirements:

• Interact in a culturally sensitive manner with diverse client populations.
• Work harmoniously with applicants, the general public, partner agencies, and other employees.
• Handle multi-tasking in a fast-paced environment professionally.
• Greet clients and guests, and arrange for coverage for the reception area during breaks and absences.
• Answer incoming telephone calls, respond to callers inquires, and forward or refer callers to appropriate staff or other agencies when necessary.
• Receive and track incoming referrals, ensure all required information is included, and forward referrals to appropriate staff.
• Create, maintain, and file confidential client records and files.
• Use automated computer systems to access, enter, and edit client information.
• Process and record client documents as received and notify clients or referring partners in a timely manner.
• Assist the Program Managers and Case Managers with data entry into the Service Point and Apricot systems.
• Track program service statistics and outcomes utilizing Microsoft Excel and Apricot.
• Stock supplies and resources at front desk, lobby, and intake rooms.
• Ensure that public areas of the office are kept clean and organized.
• Provide support to program staff by assisting with process flow, form development, resource updates, service tracking information, and producing program management reports.
• Maintain high level of confidentiality when handling sensitive and confidential agency, client, donor, and employee information and situations.
• Perform other duties as assigned.